Other Resources

Business Case: Impacting the Bottom Line

National Standards for Culturally and Linguistically Appropriate Services (CLAS)

Assess how one cultivates cultural competency at an individual practice level

(You don't know what you don't know)

Everyday Patient Interactions - If in doubt, it is better to ask than assume

Death and Dying - Organ donation and post mortems are not acceptable in some cultures

Dress Codes - Preservation of modesty is very important in many cultures

Faith and Ethnicity - Establish your patients' ethnic identity and/or religious affiliation

Food and Diet - Do not remove an offending food from a plate and hand back the same plate

Gender Issues - In many cultures, men and women are strictly segregated

Hygiene - Many people prefer to wash themselves in running water

Language and Communication - Make sure a patient has actually understood what you have said

Making Assumptions - Be aware of your own preconceptions

National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care

National Culturally and Linguistically Appropriate Services (CLAS): Fact Sheet

Names - Do not assume that the last name is always a surname

Privacy and Modesty - Ritual items of clothing or personal belongings must be properly respected, cared for and kept safe

Assess how one cultivates cultural competency at an individual practice level

Patient History - Questions to stimulate discussion on patient history

Cultural Assessment Tool - Tool for performing a cultural assessment

Project Implicit Tests - Please read prior to taking the Implicit Association Test for Mental Health or any other topics:

Please be aware that you will receive results of any implicit (outside of our conscious awareness) test that you take. The results may or may not coincide with your conscious perception of how you view a certain group. The tests are meant to indicate your unconscious perception of a certain group. We all are influenced by our experiences, culture, and personal belief systems. The results of these test are meant to make you consider your views and may or may not seem accurate to you. You get to decide what to do with the results. You may choose to examine more fully why you responded a certain way or you may be comfortable agreeing or ignoring altogether the results. It is your choice. This tool is just one means by which to explore how you view differences in the world.

Implicit Test on Mental Health

Implicit Test on Other Topics

Interpreting

Guidelines for providing health care services through an interpreter...Read More

American Sign Language

• Basic Signs
• Vital Signs

Communicating with People with Disabilities

Ten commandments of etiquette for communicating with people with disabilities

Disability etiquette guidelines

Communicating with a deaf patient

Communicating with a hard of hearing patient

Colorblindness

Basic tips for creating images that are accessible to colorblind viewers

If you would like to receive any or all of these modules in PowerPoint format for use with an online Learning Management System, contact Joanne Sandvick at jsandvick@uwlax.edu. Note that there are two modules for each cultural group: one for a general audience and one designed specifically for clinical providers.

• General Diversity Module
• Amish Culture (General Audience)
• Amish Culture for Clinical Providers
• Hispanic Culture (General Audience)
• Hispanic Culture for Clinical Providers
• Hmong Culture (General Audience)
• Hmong Culture for Clinical Providers
• Native American Culture (General Audience)
• Native American Culture for Clinical Providers

The following online learning sessions are from the US Department of Health and Human Services - Office of Minority Health. One needs to register to view the sessions, however there is no charge.

• Culturally Competent Nursing Care: A Cornerstone of Caring
• A Physician's Practical Guide to Culturally Competent Care

This link will help you begin your exploration of quality and culture. We encourage you to start by taking the Quality and Culture Quiz. The quiz, which takes about ten minutes to complete, is designed to assist you in learning about how culture influences health care. Take an expanded look at some cultural groups.

• Guidelines for Care of Lesbian, Gay, Bisexual and Transgender Patients (Gay and Lesbian Medical Association)

• Amish Culture
• Hispanic Culture
• Hmong Culture
• Native American Indian Culture
• Communicating with Hmong Patients

Culturally Biased Assumptions - Culturally biased assumptions in health care

Grief and Loss - Cultural competency in grief and loss

End of Life

• Latino Culture
• Russian Culture
• Vietnamese Culture

American Indians - How to work effectively with American Indians

Culture Clues

• Albanian
• American Indian/Alaska Native
• Chinese
• Hispanic
• Hmong
• Korean
• Latino
• Russian
• Somali
• Vietnamese

The Right Hand of Privilege poses the question: "Do we live in a right-handed or left-handed world?"

If you want to be a more effective communicator in today's diverse workplace, this book is for you. Ouch That Stereotype Hurts

The struggles of a Hmong refugee family and their interactions with the health care system. The Spirit Catches You and You Fall Down

An entertaining story to share important lessons about why diversity efforts are bound to fail unless we really understand how we unconsciously respond to difference and how to move to beyond it. The Loudest Duck

While African Americans managed to emerge from chattel slavery and the oppressive decades that followed with great strength and resiliency, they did not emerge unscathed. Post Traumatic Slave Syndrome

A surgeon describes her struggles to bring modern medicine to the Navajo reservation in Gallup, New Mexico. The Scalpel and the Silver Bear

A black woman's reflection on how dilemmas of class and race are intertwined. Where We Stand: Class Matters

Removing the Barriers: Providing culturally competent care to lesbians and women who partner with women

Culture Effects on Pain Assessment and Integrated Treatments - Minority patients are at high risk for poor pain outcomes. This article describes how and why culture affects both patients and nurses. It also discusses why members of cultural minority groups frequently receive suboptimal pain management and how nurses can improve patients' pain outcomes by using culturally sensitive assessments and providing culturally comfortable care.

How Empathy can make a Difference: When you're in the hospital, everything changes. You depend on caregivers for everything. Each word, each touch, each visit really matters.

I am not Black, You are not White video:

Raising Ryland: Parenting a transgender child

Greater La Crosse Area Diversity Council

Continuing the Journey